"Step with care and great tact, and remember that Shopping's a Great Balancing Act." (1)
As we enter the busiest shopping season of 2017, I started reflecting on the differentiation strategies for a successful transition to the digital future of retail. What are the definitive formulas for retail success in 2018 and beyond?
McKinsey in October 2017, published a great article on shopping and personalized marketing. "Targeted communications that are relevant and useful can create lasting customer loyalty and drive revenue growth of 10 to 30 percent."
As part of their marketing personalization analysis, McKinsey pointed to this simple formula:
Couple of weeks ago had the pleasure of being the Master of Ceremonies (MC) at our multi-day fiscal year kickoff meeting. Over 140 people from around the world joined us in Florida for the "Mission Possible" themed New Year event.
The orchestration of this event was a great reminder of the quintessential leadership success formula. It is never about you. My mission possible life and career has been inspired by these three success elements.
Couple of weeks ago had the pleasure of co-hosting a Retailer Performance Council for Tyco Retail Solutions in New York. This post was inspired by now customary welcome toast for our distinguished retail guests and a presentation by Dr. Sanjay Sarma from MIT titled 'The Inversion Factor - How to Thrive in the IoT Economy'.
History of RFID
In December 2016, Amazon Go was introduced to the world. The premise of the new 'Just Walk-Out technology' store was to empower consumers to walk-in, pick up any products, and track it all through a virtual shopping cart. "When you're done shopping, you can just leave the store. Shortly after, we'll charge your Amazon account and send you a receipt."
Click LINK to see the Amazon Go video
Have been an advocate for some time of the work being done by Read Hayes and the Loss Prevention Research Council (LPRC) at the University of Florida. The group's primary mission is on scientific approaches to improve LP strategies and interventions in fighting retail crime.
Forty five major retailers, sixty solutions providers, and five manufacturers are currently LPRC members. All these companies have partnered in conducting over 120 real-world loss prevention research projects.
“It’s not where you start that matters, it’s where you finish that makes all the difference.” – Tony D’Onofrio
Maybe I have been luckier than most. Every day I am inspired by the potential possibilities to change the world. Every night, reminders swirl through my mind on how much I love my life.
In a recent internal company video I was asked how I keep my passions alive, what gets me up every day and keeps me going.
In a digital highly connected world, branding and differentiated customer experiences will define leadership. What is the correlation between brand value and being most admired? Which companies have already achieved the threshold in being on both lists? What differentiates these companies? Which industry trends are driving increased brand value and being most admired? Are western brands the future of these two lists?
As reflected on my personal website, my endless curiosity journey has focused on three topics: retail, technology, and leadership. The subplot spotlight to all three categories has been a passion for branding.
Every year, I look forward to the latest BrandZ Top 100 Most Valuable Brands Report. In a turbulent 2017 year, "brands have continued to deliver. The Top 100 brands increased in value by 8 percent year-on-year to now be worth $3.64 trillion."
A few weeks ago had the pleasure of sharing a great evening with 100+ retail attendees at the world famous Walnut Room in Chicago. Opening in 1907 and currently located in a Macy's, the Walnut Room was the first ever restaurant in a department store. The elegant interior is surrounded with Circassian wood paneling imported from Russia and features Austrian chandeliers.
The celebration was part of our two day ShopperTrak Retail User Summit. My role for this particular evening was to deliver the official welcoming toast to our special guests. Taking my endless curiosity to the next level, decided that this particular moment required a special "Chicago Way" salutation. Verbatim following are the words shared with the audience.
Recently I had the opportunity to participate in the World Department Stores Forum 2017 in Toronto, Canada. Forty five retail CEOs joined 300 attendees in an industry event titled "Digital and Brick-n-Mortar: One Magic Experience".
The host for the 5th Annual Edition was the Canadian luxury department store chain Holt Renfrew. The Forum is co-organized by the Intercontinental Group of Department Stores (IGDS), the largest association for department stores worldwide. IGDS has 41 members from 38 countries on all continents generating $89 billion in total sales in 2016.
The stage for the 24 hour retail discussion was set by Craig Wright, SVP & Chief Economic of the Royal Bank of Canada when he said that the "Last time interest rates stayed low for so long was in 3000 BC." We are living in extra-ordinary age of disruption.
This post summarizes my favorite insights from this year's IGDS event.