Research

June 05, 2023

Shoppers force retailers to face ever-changing digital marketing dynamics

Online shoppers continue to open and purchase from email marketing. Facebook advertising is the social channel most likely to lead to a purchase. 55% of online shoppers surveyed don’t purchase as a result of influencers. - From Digital Commerce 360

May 30, 2023

Retail's AI Revolution

May 22, 2023

Jack L Hayes International Annual Retail Theft Survey

81% of survey participants reported an increase in shrink in 2022. Total apprehensions increased 45.6% and total recovery dollars from these apprehensions increased 70.5%. Participants recovered over $288 million from apprehended shoplifters and dishonest employees in 2022, up 70.5% from 2021. - From Jack L Hayes International 

May 15, 2023

Future of Jobs Report 2023 - World Economic Forum

Within technology adoption, big data, cloud computing and AI feature highly on likelihood of adoption. More than 75% of companies are looking to adopt these technologies in the next five years. The fastest-growing roles relative to their size today are driven by technology, digitalization and sustainability. - From World Economic Forum

May 08, 2023

Navigating a Changing Mall: Analyzing Consumer Behavior

Grocery-Anchored Shopping Centers are experiencing a stronger Yo3Y recovery than Open-Air Lifestyle Centers, and several shopping centers with grocery stores also seem to see a larger share of repeat monthly shoppers. - From Placer AI

May 01, 2023

NRF and K2 Integrity Organized Retail Crime Report

About 70% of retailers believed the threat of ORC had increased during the past five years  and several loss prevention executives and retail industry stakeholders noted that ORC had become more prevalent since 2020. The median retail value of merchandise a booster steals prior to arrest is about $5,000, based on data on 150 boosters included in the ORC database. - From the National Retail Federation

April 17, 2023

USA State of Retail

NRF forecasts that retail sales during 2023 will grow between 4% and 6% over 2022 to between $5.13 trillion and $5.23 trillion. Last year’s annual retail sales grew 7% over 2021 and totaled $4.9 trillion. This growth rate is above the pre-pandemic, average annual retail sales growth of 3.6%. - From the National Retail Association (NRF)

April 10, 2023

RIS News 2023 Retail Technology Study: Return to Profit and Growth

74% say they will increase or maintain their IT budget in 2023 compared to the lofty 84% last year — a figure that was boosted by pent-up demand unleashed after the pandemic ended.  The top tech-driven strategies for the next 18 months are fragmented compared to previous years. - From RIS News

April 03, 2023

Retailers Get Religion on Returns

In 2022, the costs of returns have been estimated to approach $1 trillion in costs to retailers a year in North America alone with Retail and Hospitality segments. Up to 75% of the margin lost due to returns can be recaptured through optimized processes and a complete reverse logistics process. – From IHL Group

March 27, 2023

Private Equity Outlook in 2023: Anatomy of a Slowdown

Private equity managed to post its second-best year ever in 2022, riding a wave of momentum coming off the industry’s record-breaking performance in 2021. But spiking interest rates caused a sharp decline in deals, exits, and fund-raising during the year’s second half, almost certainly signaling a turn in the cycle. - From Bain & Company

March 13, 2023

Deloitte Tech Trends 2023

Deloitte’s 14th annual Tech Trends report explores the impact of emerging technologies on groundbreaking innovations and foundational business areas. Stories of pioneering organizations show what’s happening now, describe what’s new, and project what could be coming next. - From Deloitte Insights

March 06, 2023

Deloitte Global Powers of Retailing 2023

A Favorite Annual Report - The Global Powers of Retailing 2023 report shows the top 250 companies posting 8.5% year-on-year growth in retail revenue, up from 5.2% in the previous year. The majority of the top 10 retailers have actively boosted their digital capabilities through either the implementation of in-store technologies or through enhancing their omni-channel offerings. - From Deloitte

February 26, 2023

The D&D Daily's USA Q4 & 2022 Retail Violent Fatalities Report

2022 proved to be the most violent year ever in America's retail stores with 694 violent fatalities, up 17% from 2021, 29% from 2020, and 35% from 2019. Parking lots continue to be the major area at 53% and increasing by 100 fatalities. Monday, Sunday, and Thursday being the top three days of the week. With Friday's continuing to have the lowest fatalities throughout the seven years of reporting. - From D&D Daily

February 20, 2023

Store Experience Study 2023: Remodeling Retail

For 2023, overall store counts are up, IT spend is up, and NRF’s forecasted sales growth of 6-8% for 2022 lands right in the wheelhouse of the retailers who responded to our survey. Still, there are lingering effects of COVID, some masks remain, and there are still empty shelves. Yet there remains hope for a return to normal — a new normal that is still too nebulous to completely define. - From RIS News

February 13, 2023

What Makes an Excellent Customer Experience? Customers and Retailers Weigh In

 Virtually all retailers (98%) say that building relationships with their existing customers is key to success in today’s challenging economic times. Unfortunately, only 39% say they can confidently even identify who their best shoppers are – which is absolutely paramount to building any such relationship. - From RSR Research