Consumers are navigating a paradox: they feel less flexible and less able to impact the macroeconomic challenges they are facing but simultaneously are vocalizing less concern about persisting challenges, particularly financially. - From Kearney
483 retail fatalities in 2024, down 23% from 2023. Customers make up 51% and associates 25% of all fatalities. Can you guess the most violent retail segment? - From The D&D Daily
One significant finding is that generative AI (Gen AI) is increasingly influencing consumer behavior and transforming shopping experiences. A notable 68% of consumers are prepared to act on its recommendations, and over half (58%) prefer product recommendations from Gen AI tools over traditional search engines. - From Capgemini
After an unpredictable several years, non-grocery retailers in Europe are seeking to uncover pockets of growth. To succeed, they will need to navigate differences across markets and retail categories. - From McKinsey
In 2024, inventory distortion amounted to over $1.7 USD trillion worldwide, a decrease of 2.8% from 2023 (Out-of-Stocks improved by 3.7%, Overstocks by 0.7%), and a decrease of 12.0% from 2022. The total lost is equivalent to approximately 1.0% of the global GDP, or the entire GDP of Australia. - From IHL Services
New research reveals that almost two-thirds (64%) of large retailers in the UK and US agree that the impact of theft has reached a crisis point. In addition, over four-in-ten (42%) believe that theft is more of a concern today than it was twelve months ago. - from Avery Dennison
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