Tony D'Onofrio
Research
- October 19, 2020
Consumers and the new reality COVID-19 pulse survey, Wave 5 update
Personal safety moves into the top three purchase drivers. Overall net spend across all categories in the next 6–12 months is 22% lower vs. pre-COVID-19 and spend on non-essential purchases, is expected to drop by 34%. In our first report, net trust across all sectors globally, was stronger than pre-COVID-19 (+3%). Now, net trust has declined to -4%. -from KPMG
- October 12, 2020
Retail on the Edge -IHL Group
Retailers have also seen a proliferation of IoT devices ranging from mobile devices, CCTV, self-service systems, RFID, Computervision, kiosks, digital signs, electronic shelf labels and others that are generating massive amounts of data at the store level. When we talk about Retail on the Edge, yes it involves the rapid change of retail, but our focus is on where the processing of all these data inputs reside. -from IHL Group
- October 05, 2020
Selligent Global Connected Consumer Index (Third Edition)
If 2020 has taught us anything, it’s that the unexpected can change our way of doing business, and how consumers engage with brands, overnight. 50% rate product/service quality or product pricing as top loyalty drivers. 76% expect real-time app or email updates on delays or changes when making a purchase. -from selligent.com
- September 28, 2020
The New Reality: Understanding the Retail Consumer Experience During a Pandemic -Wharton Study
The level of friction has increased in the retail shopping experience – regardless of how customers shop – and the impact is significantly greater. Certain problems have a disproportionate contribution to loyalty damage. Reducing friction during online shopping will be key to sustaining momentum and capitalizing on future online purchase intentions. As customers react to restrictions and establish new routines with respect to COVID-19, the perception of the effort made by retailers to protect their health and safety is key to loyalty.
- September 20, 2020
Multichannel Retail and COVID-19 - GlobalData
What the headlines fail to appreciate is that the pandemic is not dividing retail, it is bringing online and physical closer together with many retailers using both channels harmoniously. The reason the online channel failed to dominate is because customers’ needs are often best served by using multiple channels to make purchases. The best and strongest retail business models now reflect this: they present a seamless, channel-agnostic shopping experience for the consumer. - GlobalData
- September 14, 2020
Global Economic Forecasts: Q3 2020 -Euromonitor International
The 2020 global GDP growth baseline forecast has been downgraded by 1.5% compared to the May forecast, with a 1.2% downgrade for advanced economies and a 1.7% downgrade for developing economies. This mainly reflects the worse than expected economic effects of the pandemic in Western Europe, India and Latin America (which emerged during the summer as a new major centre of the pandemic). -from Euromonitor International
- September 07, 2020
Brand Intimacy Study 2020
Explore this year’s Top 10 Most Intimate brands. Demographics and global findings: Discover findings related to age, income, gender and geography. ROI: See how top intimate brands outperform the Fortune 500 and S&P for profit and revenue. Smartphone ecosystem: Learn more about how brands that embrace or enable consumers’ widespread use of smartphones are more intimate than those that don’t. Top industries across markets: See the top 3 most intimate industries across the U.S., Mexico and the UAE. -from MBLM
- August 31, 2020
Business Continuity And Recovery In The Age Of COVID-19: The Role Of Location Intelligence -RSR
This RSR report will seek to examine the impact of COVID-19, the most significant challenges retailers face while it rages on, the opportunities they see, and the technologies they can infuse with location intelligence to get the right answers to the questions posed above.
- August 24, 2020
The Future of Retail in Asia-Pacific: How to Thrive at High Speed - Bain & Company
In China and other parts of the region, retail is leapfrogging development stages that the US and Europe once toiled through. Instead of expanding physical store space to Western levels of saturation, executives are seeking urgent answers to cutting-edge e-commerce questions. The Future of Retail is on display in China. -from bain.com
- August 17, 2020
Disrupted Retail – How the Pandemic Exposed Retail’s Hidden Inventory Distortion
How big of a problem is inventory distortion for 2020 worldwide? Over $1.8 trillion, or the equivalent of 10.3% of same store sales in retail and hospitality. Or to put it another way, more than the annual GDP of Canada! That represents a tremendous amount of inefficiency in the market that can be addressed with IT solutions. -from ihlservices.com
- August 09, 2020
Mobile Wallet Adoption 2020 - Pymnts.com
Apple Pay was launched more than five years ago, prompting speculation that
mobile wallets would soon spell the demise of traditional credit cards. However, at this April 2020 research indicates, mobile wallets still struggle to gain traction. -from Pymnts.com
- August 03, 2020
Changing Shopping Habits and the New Customer Experience -RISnews
More than 50% of consumers report spending more on convenience to get what they need, with convenience increasingly being defined as contactless shopping, on-demand fulfillment and inventory availability. 70% will take advantage of buy-online-pickup-in-store (BOPIS) options if available. -from RISnews
- July 27, 2020
PwC Global Consumer Insights Survey 2020 - The Consumer Transformed
No one knows for sure just how many of the consumer behavioral changes accelerated by COVID-19 will gain permanent traction, but our recent consumer research is pointing to an increased desire among citizens for transparency, sustainability - from PwC
- July 20, 2020
USA National Retail Security Survey 2020 -NRF
The 2020 USA National Retail Security Survey finds shrink at an all-time high, accounting for 1.62% of a retailer’s bottom line — costing the industry $61.7 billion. It cuts deeply across the industry too, with seven in 10 reporting a shrink rate that exceeds 1%. -from NRF
- July 13, 2020
Top 100 Retailers 2020 -RISnews
wRatings examined more than 350 publicly traded global retailers. For this ranking, the retail market is the sum of the revenue for all the retailers examined, valued at $3.4 trillion, an increase of more than $123 billion. -from risnews.com
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It is a Small World
Continuing our journey to learn something new, we travel to the War Rooms Museum in London England. The Churchill War Rooms is a secret underground headquarters which offers a fascinating glimpse into Britain's wartime operations, featuring the Map Room, Cabinet Room, and Churchill's office, all preserved as they were on the day the lights went out in 1945.
In the underground Cabinet Room Churchill and his key ministers and advisers would meet with the Chiefs of Staff to make important decisions about the course of World War II. Churchill was known to push his military chiefs far beyond their comfort zones, so it was likely to be a place of tension and confrontation.
The War Rooms were a top-secret location, with strict security measures and a focus on maintaining confidentiality, even down to the typewriters being noiseless. A tiny room disguised as a toilet was used for secret conversations between Churchill and the US President.
You can find some poignant graffiti, including a hand-drawn image of Adolf Hitler, in the Chief of Staff meeting room. To alleviate the health problems associated with working underground for prolonged periods of time, staff had to strip to their underwear, put on protective goggles and stand in front of portable sun lamps.
Churchill’s leadership lessons emphasize unwavering resolve, inspiring communication, and the importance of character and conviction, particularly during times of crisis. Visiting his War Rooms was inspirational.
As he also famously said, “a pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” My glass for visualizing success has always been half-full. What you visualize and action through continuous learning is what you will ultimately achieve. Believe in yourself and your dreams. Failure is never final. Reset, keep calm, and always carry on.
Categories
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