Confidence in physical retail remains solid this year. More than 55% of survey respondents said they feel confident or very confident about brick-and-mortar performance in 2026, while only around 20% expressed concern. - From Place AI
Theft also remains a significant challenge for retailers. There were 5.5m detected incidents of shoplifting last year, costing retailers nearly £400m, but with many incidents going undetected, the true cost is likely to be much higher. Organised criminal gangs are increasingly targeting high-value, easily resold goods, exploiting the lack of consequences from law enforcement.
Despite expectations of a modest slowdown in economic growth and the prospect of a further squeeze in consumer spending power in some regions, 96% of global retail executives surveyed expect industry revenues to grow, while 81% foresee margin expansion in the year ahead. - From Deloitte
AI is reshaping how consumers shop. From where journeys begin to how people pay, what they trust, and the prices they expect, retail is in flux. - From CI&T
No.5 - RFID Reaches a Tipping Point: 59% of shoppers have checked on a retailer’s website to see if the product is available in store and 52% have made an online purchase to pick up at a store. - Salesforce.com
USA retailers reported an 18% increase in the average number of shoplifting incidents per year in 2024 versus 2023 and threats or acts of violence during shoplifting or theft events increased 17% during that same time period, indicating that criminal enterprises are becoming more brazen and dangerous. - From National Retail Federation
For USA, 306 retail fatalities in the first half of 2025, up 25% from 2024. Customers make up 59% of fatalities and store associates 25%. - From D&D Daily
Grocery sales grew by 2.4% in Europe, slightly above the food price inflation rate of 2.3%. Discounters and private labels continued to gain market share, although at a much slower pace than in 2023, largely in line with a longer-term trend observed in previous years. - From McKinsey & Company
Consumers are navigating a paradox: they feel less flexible and less able to impact the macroeconomic challenges they are facing but simultaneously are vocalizing less concern about persisting challenges, particularly financially. - From Kearney