2019 will the year of Service-led retail, yesterday’s customer service rep transformed into an Intelligent Personal Shopping Assistant. 50% of total searchers using voice search in 2020. - Moni Media
China will overtake USA as the world’s biggest retail market in 2019. JD has announced plans to open 185 drone airports in Southwest China to use for deliveries. - Moni Group
From an Amazon robot distribution center to a Walmart robot floor scrubber, multiple examples on the robotic invasion coming to retail. Yes, Pepper makes another visit - BBC Click
Smart voice assistants are slowly but surely making their way into our homes and lives, and we expect a similar trend in the retail world.
From IDC EMEA, an analysis of European retail trends.
The Fujitsu's Store of the Future, with the Self-Checkout Gate making at appearance at NRF 2019.
The future of retail is “Boundaryless Retail” – the idea of enabling consumers to buy whatever they want, whenever and wherever they want it, online, offline, or even virtually. A JD.com future view.
Consumers expect to summon retail experiences as they would a genie from a lamp, call forth from a phone, personal assistant, smart speaker or even physical environment.
Nike's new NYC flagship store is fueled by its mobile app. The “House of Innovation” is the blueprint for its future retail locations.
Every surface, screen and scanner in their stores will create data – and enable employees to act up on it.
Over its 130-year history, Sears has sold watches, clothes, farm machinery, appliances and even houses.
A year ago, people were talking about the death of retail. But the reality? “We’re having a retail renaissance,” says Goldman Sachs.
Much like a self-driving car, the Auto-C Autonomous Cleaner uses assisted autonomy technology to clean and polish floors, freeing up associates to take care of other tasks.
From Klarna, by connecting digital billboards to stores alarm systems, shoplifters got unexpected real life push notifications. A different tech look on visual potential theft deterrence.
When it comes to grocery shopping, convenience and choice is key. Online purchasing in on the rise. Learn more about grocery shopper trends from FMI's U.S. Grocery Shopper Trends report.
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